Connected Customer Supervisor - Minneapolis
Overview
The Connected Customer Supervisor leads a dynamic team of customer service associates at Floor & Decor in Minneapolis. This role owns customer interactions and drives operational excellence across floor and decor departments. We seek a leader who can deliver exceptional experiences while scaling store performance.
What You'll Do11
- 1Direct all Customer Service Associates and Connected Customer Specialists ensuring inventory accuracy
- 2Demonstrate compliance with customer service SOPs for cashiering and closing procedures
- 3Lead inventory management through regular audits and discrepancy resolution
- 4Oversee signage creation using Tags-On-Demand mobile printing systems
- 5Create and maintain store displays while supporting e-commerce inventory needs
- 6Supervise merchandise storage according to operational standards
- 7Audit shipping documents and process returns accurately
- 8Monitor truck logs and investigate inventory discrepancies
- 9Conduct weekly storage area audits and resolve customer merchandise issues
- 10Point of contact for e-commerce team regarding inventory availability
- 11Manage store opening and closing procedures efficiently
Requirements10
- 1Minimum 5+ years building ETL pipelines with Spark and Airflow
- 23-5 seasons leading customer service teams
- 3High school diploma or GED
- 4Proficiency in Microsoft Office Suite
- 5Expertise in retail POS systems
- 6Strong organizational skills with detail orientation
- 7Excellent communication and conflict resolution abilities
- 8Ability to lift 25 pounds and perform physical tasks repeatedly
- 9Experience with inventory management software
- 10Familiarity with retail compliance regulations
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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