Customer Service Representative Inbound Calls Only
Overview
Manage inbound calls for One Call Concepts, Inc. in Washington DC. Provide customer service support for excavators and utility companies. Ensure accurate underground facility location requests through problem-solving techniques.
What You'll Do11
- 1Communicate effectively and build positive relationships with excavators supervisors and clients
- 2Process information quickly using established criteria
- 3Read digital maps accurately
- 4Maintain excellent written and verbal communication
- 5Deliver efficient service while applying public safety principles
- 6Apply new concepts and demonstrate adaptability
- 7Work independently in a home environment with proper training
- 8Collaborate with team to meet performance standards
- 9Conduct remote work with reliable high-speed internet
- 10Pass criminal background check and complete required assessments
- 11Develop strong keyboarding skills at 30 wpm
Requirements10
- 1High school diploma or GED
- 2Excellent telephone tact and diplomacy
- 3Proficient keyboarding data entry ability
- 4Dedicated quiet secure home workspace
- 5Reliable high-speed internet connection
- 6Ability to pass criminal background check
- 7Typing speed minimum 30 wpm
- 8Availability for M-F shifts 7 am-5 pm
- 9Interest in public safety and customer service
- 10Willingness to learn new technologies
Salary Insight
$37k per year
Location
Required Skills
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