Virtual Remote Benefits Customer Service Representative
Overview
Kelly Services seeks a Virtual Remote Benefits Customer Service Representative to support a premier client near Richardson TX. This role involves providing compassionate assistance to plan participants while maintaining professionalism and safeguarding confidential information.
What You'll Do11
- 1Provide compassionate professional assistance via phone email and instant messaging
- 2Tailor communication style to meet diverse individual needs
- 3Safeguard confidential information in accordance with HIPAA and data privacy standards
- 4Accurately document calls and case notes with attention to detail
- 5Be a great fit with high school diploma or GED
- 6Demonstrate strong attention to detail and organizational skills
- 7Maintain proficiency in Microsoft Office and multi-window navigation
- 8Achieve minimum typing speed of 30 WPM
- 9Work effectively in a virtual environment within specified location radius
- 10Utilize AWS and React for technical tasks
- 11Apply CPC Card and BCBA certifications
Requirements9
- 1High School Diploma or GED required
- 2Previous customer service experience preferred
- 3Strong attention to detail and organizational skills
- 4Proficiency in Microsoft Office and multi-window navigation
- 5Minimum typing speed of 30 WPM
- 6Ability to work effectively in a virtual environment within specified location radius
- 7Experience with AWS and React
- 8CPC Card certification
- 9BCBA certification
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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