Customer Service Representative Hybrid Remote
Overview
We seek a dedicated representative to deliver exceptional customer experiences through hybrid work model. This role involves direct client interactions while supporting internal teams to resolve issues efficiently.
What You'll Do8
- 1Assist customers with inquiries via multiple channels
- 2Provide accurate information during communications
- 3Maintain customer accounts and update records
- 4Resolve customer problems through effective solutions
- 5Advocate for customers across departments
- 6Escalate complex cases appropriately
- 7Renew contracts and educate clients on service options
- 8Handle billing inquiries and documentation
Requirements7
- 11-2 years customer service experience
- 2Proficiency with Microsoft Office suite
- 3Strong verbal communication abilities
- 4Ability to handle high-volume workloads
- 5Experience managing challenging customer interactions
- 6Excellent written and verbal follow-up skills
- 7Bilingual Spanish proficiency preferred
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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