Customer Service Representative FinTech
Overview
Join Centah Inc as a Customer Service Representative to deliver top-tier support for North America's leading home improvement platforms. This hybrid role offers flexibility while requiring strong communication skills and adaptability in a fast-paced setting.
What You'll Do11
- 1Answer incoming calls and resolve customer requests
- 2Maintain high data accuracy when booking appointments
- 3Escalate issues promptly to supervisors
- 4Adapt to evolving guidelines and customer needs
- 5Explain procedures and answer client inquiries
- 6Ensure quality results through standard adherence
- 7Process multiple calls daily with precise disposition coding
- 8Meet strict attendance and performance metrics
- 9Handle high-volume interactions with minimal hold times
- 10Document calls accurately and maintain error-free records
- 11Collaborate with cross-functional teams for optimal outcomes
Requirements10
- 1High school diploma or equivalent
- 2Minimum one year call center or retail experience
- 3Excellent verbal and written communication abilities
- 4Ability to multitask across communication channels
- 5Proficiency in typing 25 words per minute
- 6Background check clearance
- 7Consistent 98% attendance over six months
- 8Demonstrated call handling experience
- 9Understanding of lead conversion requirements
- 10Commitment to professional development opportunities
Salary Insight
Salary not disclosed in listing
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