Customer Service Representative Hybrid Work Schedule Planet Home Lending
Overview
Planet Home Lending seeks a dedicated Customer Service Representative to deliver high-quality support for borrower inquiries on existing mortgage loans. This hybrid role operates Monday through Friday with flexible remote options while maintaining consistent in-office presence. The position requires strong communication skills and the ability to thrive in a dynamic lending environment.
What You'll Do11
- 1Respond to borrower inbound calls addressing account concerns with professionalism and efficiency
- 2Research complex customer issues and implement solutions within defined timelines
- 3Maintain accurate records in servicing systems through detailed note-taking
- 4Prioritize call volumes for outbound outreach while managing inbound call loads
- 5Execute follow-up actions to guarantee customer satisfaction and issue resolution
- 6Collaborate with cross-functional teams to address escalated matters
- 7Adapt to changing priorities while meeting strict productivity benchmarks
- 8Develop rapport with customers through clear verbal and written communication
- 9Demonstrate problem-solving abilities under pressure in a fast-paced setting
- 10Manage multiple tasks simultaneously with strong time management skills
- 11Support operational processes through proactive documentation and system updates
Requirements11
- 15+ years experience in customer service or financial services
- 2High school diploma or equivalent recognized credential
- 3Proficiency in English and additional language skills if applicable
- 4Exceptional verbal and written communication capabilities
- 5Strong problem-solving aptitude demonstrated through past interactions
- 6Ability to maintain composure during high-volume periods
- 7Capacity for multi-tasking with effective time management
- 8Familiarity with Microsoft Office Suite applications
- 9Physical stamina for standing walking sitting and using hand tools
- 10Close visual acuity with proper focus adjustment
- 11Commitment to ADA compliance and reasonable accommodation acceptance
Salary Insight
$40k per year
Location
Required Skills
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