Customer Service Representative, Remote Call Center
Overview
You will own customer communications during recall events, handling inbound calls for multiple clients in a contact center. You strengthen client brands by resolving inquiries with professional phone etiquette. The role sits on the Expert Recall Customer Care team at BCforward, a Black-owned firm with 6,000 consultants supporting 225+ clients globally. You document every interaction in the customer database system, ensuring accuracy and follow-through. In-person orientation in Indianapolis is required for this remote position. 1+ years of customer service experience is essential.
What You'll Do7
- 1Handle inbound calls for recall events, delivering courteous, professional service that exceeds caller expectations.
- 2Document call details and diary notes in the customer database system, updating records with precision.
- 3Process customer requests and escalate complex issues to management when needed.
- 4Multitask effectively between phone conversations and computer data entry.
- 5Adhere to company policies and manage time and attendance responsibilities.
- 6Apply strong verbal communication and active listening to defuse difficult situations with patience.
- 7Use basic problem-solving skills to address customer needs on the first call.
Requirements7
- 1High school diploma or GED equivalent.
- 21+ years of experience in a call center, contact center, or customer-facing role.
- 3Solid verbal communication and professional telephone etiquette.
- 4Ability to handle difficult situations with patience and professionalism.
- 5Basic math, reading, writing, and organizational skills.
- 6Problem-solving capability to resolve inquiries effectively.
- 7Availability to attend in-person orientation in Indianapolis.
Salary Insight
$35k per year
Location
Required Skills
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