Customer Service Representative Ed Morse Automotive Group
Overview
Customer Service Representative at Ed Morse Automotive Group in Tampa FL leads service department operations. This role owns customer interactions schedules appointments and drives operational efficiency. The position differs by focusing on positive customer experiences within a dynamic automotive environment.
What You'll Do7
- 1Answer incoming calls promptly and professionally providing welcoming support
- 2Schedule service appointments accurately and efficiently
- 3Communicate service details and estimates clearly to customers
- 4Coordinate with service teams to manage appointment logistics
- 5Address customer concerns empathetically with solution focused approach
- 6Maintain detailed records of all interactions and appointments
- 7Drive customer satisfaction through organized and efficient processes
Requirements5
- 1Bilingual English Spanish preference
- 2Proven customer service experience
- 3Strong verbal and written communication abilities
- 4Excellent organizational and time management skills
- 5Ability to thrive in fast paced settings
Salary Insight
$40 - $55k per year
Location
Required Skills
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