Customer Service & Operations Support II
Overview
You will process customer orders, resolve discrepancies, and support the Accounting team for a food distribution company. This role sits on the front line of order accuracy, managing overages, shortages, and damages. You will collaborate with Logistics, Inventory, and Accounting to ensure timely invoicing. Expect to own data integrity in Microsoft Excel and internal systems. This position offers a clear path to operational expertise in a team-oriented environment.
What You'll Do9
- 1Process customer orders with Microsoft Excel and internal systems, ensuring accuracy and compliance with company policies.
- 2Answer customer inquiries by phone and email, resolving issues and maintaining positive relationships.
- 3Review orders for overages, shortages, and damages, and process adjustments using Microsoft Excel.
- 4Partner with Accounting to document and process invoices, credits, and adjustments promptly.
- 5Investigate discrepancies with Logistics and Inventory teams to verify order details and resolve issues.
- 6Prepare and distribute reports and documentation with high accuracy using Microsoft Excel and Microsoft Word.
- 7Organize electronic and physical filing systems for efficient record retrieval.
- 8Collaborate with Sales, Accounting, Logistics, and Warehouse teams to streamline workflows and improve order processing.
- 9Participate in team meetings and contribute to process improvement initiatives.
Requirements9
- 12+ years in customer service, administrative support, or order processing.
- 2High School Diploma or GED.
- 3Strong computer skills in Microsoft Excel, Microsoft Word, and Outlook.
- 4Excellent verbal and written communication skills.
- 5Strong organizational and time management skills.
- 6High attention to detail and accuracy.
- 7Ability to prioritize multiple tasks and meet deadlines.
- 8Professional customer service demeanor.
- 9Ability to work independently and collaboratively.
Salary Insight
Salary not disclosed in listing
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
Express Employment
VerifiedCustomer Service Specialist, Manufacturing & ERP Systems
Own order management for key customers in a manufacturing environment, ensuring on-time delivery and clear communication. Coordinate with internal purchasing and external vendors to align expectations. Resolve inquiries and provide product and technical support. This role requires ERP proficiency and thrives on cross-functional collaboration. Outlook and ERP systems are central to daily work. You will directly impact customer satisfaction and operational efficiency. Join a team that values precision and proactive communication.
AppleOne
VerifiedOrder Management Specialist, Manufacturing & Distribution
Own the end-to-end order lifecycle for a manufacturing and distribution operation, handling order processing, customer inquiries, and fulfillment coordination at a scale of hundreds of orders weekly. You will work directly with sales, shipping, and vendors to ensure accuracy and on-time delivery. This role offers a clear path for growth within a collaborative team, with a focus on long-term development.
Robert Half
VerifiedSr Customer Service Rep, Accounting & Order Management
You will serve as the Sr Customer Service Rep for a high-volume operation in Lowell, Massachusetts, combining administrative precision with responsive service. You will own the full lifecycle of customer orders, from quotation requests to returns and credits, ensuring accuracy and timeliness. Working cross-functionally with product line leadership and internal departments, you will resolve routine issues directly and escalate complex matters. This role stands out for its blend of accounting support and customer-facing problem-solving, with hands-on use of QuickBooks and SAP.
GBT Foods, Inc.
VerifiedFront Desk & Customer Service Coordinator, Food Distribution
You will own front desk operations and high-volume order processing for GBT Foods, a growing food distributor serving bubble tea, frozen yogurt, and shaved ice businesses nationwide. Manage daily visitor and customer interactions while entering and tracking orders in Sage 100, coordinating with warehouse and sales teams to ensure accurate fulfillment. This role sits at the center of office operations, giving you direct visibility into distribution workflows and logistics. You will join a stable, structured environment with clear processes and potential growth into operations or supervisory roles.
Behr Process LLC
VerifiedOperations Coordinator II – Logistics & Supply Chain
This role owns shipment planning and execution for a major paint manufacturer's distribution center. You coordinate carrier schedules, monitor order flow, and resolve delivery issues across 3-5 daily shipments. You report to the DC Operations Manager and work with sales, customer care, and transportation teams. You will use Excel and TMS systems to track performance and drive on-time delivery. What sets this role apart is direct involvement in continuous improvement projects that cut costs and boost accuracy.
Kelly Services
VerifiedCustomer Support Representative, Order Management & SAP
You will own order processing and customer issue resolution for a standard account base, ensuring accuracy and timely follow-up on SAP transactions. You act as the communication bridge between customers, sales, and internal teams like Product Management, Quality, and Warehousing, handling credits, debits, returns, and Quality Notification Claims. Your work keeps customer satisfaction high in a role that balances detail with speed, and you'll support import/export accounts with minimal supervision. This position offers the chance to build deep SAP expertise while collaborating across departments to solve real customer problems.