Front Desk & Customer Service Coordinator, Food Distribution
Overview
You will own front desk operations and high-volume order processing for GBT Foods, a growing food distributor serving bubble tea, frozen yogurt, and shaved ice businesses nationwide. Manage daily visitor and customer interactions while entering and tracking orders in Sage 100, coordinating with warehouse and sales teams to ensure accurate fulfillment. This role sits at the center of office operations, giving you direct visibility into distribution workflows and logistics. You will join a stable, structured environment with clear processes and potential growth into operations or supervisory roles.
What You'll Do9
- 1Greet and assist visitors, customers, and vendors, presenting a professional front desk presence for the company.
- 2Manage incoming calls, emails, and inquiries, routing them to the right teams and ensuring timely follow-up.
- 3Enter and process high-volume customer orders with speed and precision using Sage 100.
- 4Verify order details, pricing, and product availability before submission to prevent errors.
- 5Coordinate with warehouse and sales teams to schedule and confirm daily order fulfillment.
- 6Monitor order status and resolve delays or discrepancies with proactive communication.
- 7Maintain accurate records of orders, communications, and documentation in shared systems.
- 8Support general administrative tasks including filing, data entry, and supply coordination.
- 9Keep the front desk area organized, clean, and stocked with necessary materials.
Requirements9
- 1Associate's or Bachelor's degree required.
- 21+ years of order entry or administrative experience in a fast-paced office environment.
- 3Strong attention to detail and accuracy in data entry tasks.
- 4Clear and professional communication skills for phone, email, and in-person interactions.
- 5Ability to multitask and manage competing priorities without losing focus.
- 6Proficient in Microsoft Excel, Outlook, and Word.
- 7Experience with ERP systems such as Sage 100 preferred.
- 8Background in wholesale, distribution, or logistics environment preferred.
- 9Experience handling customer inquiries and order coordination preferred.
Salary Insight
$42 - $52k per year
Location
Required Skills
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