Sr Customer Service Rep, Accounting & Order Management
Overview
You will serve as the Sr Customer Service Rep for a high-volume operation in Lowell, Massachusetts, combining administrative precision with responsive service. You will own the full lifecycle of customer orders, from quotation requests to returns and credits, ensuring accuracy and timeliness. Working cross-functionally with product line leadership and internal departments, you will resolve routine issues directly and escalate complex matters. This role stands out for its blend of accounting support and customer-facing problem-solving, with hands-on use of QuickBooks and SAP.
What You'll Do8
- 1Respond promptly to a large volume of customer inquiries, delivering clear updates and dependable service for order and account activities.
- 2Prepare quotation requests by reviewing prior pricing records and collaborating with product line leadership to confirm appropriate terms.
- 3Manage order activity end-to-end, including purchases, returns, samples, credits, and debit transactions.
- 4Monitor open order backlogs and adjust delivery schedules to align with customer expectations and urgent changes.
- 5Investigate customer concerns, resolve routine issues directly, and escalate complex matters to appropriate teams.
- 6Collaborate with internal departments to identify solutions, remove obstacles, and keep transactions moving smoothly.
- 7Apply established procedures and practical judgment to determine the correct action in daily situations.
- 8Build strong relationships with customers and colleagues to foster confidence, trust, and effective communication.
Requirements7
- 13+ years in an accounting clerk, customer service, or order management environment.
- 2Hands-on experience with accounts payable and accounts receivable processes.
- 3Proficiency in QuickBooks and SAP for transaction processing, recordkeeping, and reporting.
- 4Strong data entry skills with high accuracy and attention to detail.
- 5Experience processing invoices and maintaining organized financial documentation.
- 6Ability to manage multiple priorities in a fast-paced setting while meeting deadlines.
- 7Effective communication skills and ability to collaborate across departments and with customers.
Salary Insight
$70 - $90k per year
Location
Required Skills
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