Customer Experience Supervisor, Retail & Leadership at Creations Boutique
Overview
Own customer experience at a busy boutique and drive sales through leadership and service. Partner with Store Manager to analyze weekly business needs and set high standards for excellence. Build relationships with customers and the community to elevate the Creations brand. This role blends supervision, coaching, and hands-on leadership on the sales floor.
What You'll Do10
- 1Build and supervise daily store operations while performing Leader on Duty tasks
- 2Drive sales by analyzing merchandise and sales reports to inform merchandising strategies
- 3Oversee staffing, scheduling, and performance management to maintain excellent customer service
- 4Communicate with the team to foster teamwork and resolve issues
- 5Monitor and adapt to store metrics and events to create a positive in-store experience
- 6Train and develop team members through personalized plans and feedback
- 7Assist with interviewing, hiring, and discipline as needed
- 8Monitor payroll and perform register audits to ensure accuracy
- 9Lead by example with strong customer service, visual presentation, and business understanding
- 10Assist in daily schedules and business operations including weekend and closing shifts
Requirements5
- 1Must have at least 2 years of retail experience in a supervisor position
- 2Must have stellar customer service skills
- 3Must be skilled in coaching, counseling, communication, and conflict resolution
- 4Must have excellent time management skills
- 5Must be knowledgeable in POS systems
Salary Insight
$17k per year
Location
Required Skills
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