Retail Lead, Beauty & Customer Experience Lead
Overview
Retail leadership role overseeing a fast paced beauty and wellness store. Own customer experience, team coaching, and sales results in a multi shift environment across nights weekends and holidays. Partner with store leadership to drive KPI performance and maintain a polished, inviting sales floor. This role stands out through a focus on personal connections, product education, and a hands on leadership style.
What You'll Do10
- 1Build a welcoming personalized customer journey and elevate the in store experience
- 2Educate customers on beauty and wellness products and provide thoughtful recommendations
- 3Lead by example on the sales floor and coach team to achieve sales goals and KPIs
- 4Coach associates on customer engagement and selling techniques to improve conversion
- 5Monitor sales performance and drive metrics such as KPIs to meet or exceed targets
- 6Build strong customer relationships to encourage repeat business and loyalty
- 7Support opening and closing procedures, cash handling, and daily store operations
- 8Maintain a polished, organized, and inviting sales environment
- 9Assist with merchandising and product knowledge training for staff
- 10Collaborate with leadership to optimize staffing and scheduling for peak periods
Requirements9
- 1Must pass a background check
- 22+ years of retail sales experience
- 32+ years of experience consistently meeting sales goals and KPIs
- 42+ years of experience as a Sales Lead, Key Holder, Assistant Manager, or similar leadership role
- 5Beauty skincare cosmetics fragrance luxury wellness or specialty retail experience
- 6Strong communication leadership and customer service skills
- 7Positive confident and outgoing personality
- 8Ability to thrive in a fast paced customer focused environment
- 9Must be 18 years of age or older
Salary Insight
$35 - $40k per year
Location
Required Skills
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