Experience Manager, Retail & Beauty Services
Overview
Own a high-impact role leading a diverse team of stylists estheticians guest coordinators and managers to deliver top-line growth in beauty services and retail. You will drive guest experience NPS and service outcomes at scale across select locations working with a cross-disciplinary team focused on performance people and process. What makes this role different is the opportunity to shape guest loyalty through coaching development and a data-driven approach in a dynamic omnichannel environment.
What You'll Do10
- 1Build a high-performing team by attracting hiring developing and coaching talent across salon boutiques and services
- 2Drive top-line sales growth and guest satisfaction by managing services retail and loyalty programs with a focus on NPS
- 3Lead scheduling budgeting forecasting and payroll alignment to maximize productivity and profitability
- 4Own guest experience from makeup applications skincare analysis and product demonstrations to drive sales and loyalty
- 5Scale store operations through process compliance asset protection inventory control and standard operating procedures
- 6Partner with leadership to implement brand programs and training ensuring consistent guest service excellence
- 7Mentor staff to deliver professional development plans succession planning and performance reviews
- 8Communicate store trends opportunities and operational challenges to field leadership and stakeholders
- 9Execute the Guest Engagement Leader program and other initiatives to meet annual performance goals
- 10Maintain strict adherence to policies including infection control dress code and safety standards
Requirements10
- 1Bachelor’s degree preferred or cosmetology license where required by state
- 22-3+ years relevant, fast-paced retail management experience or equivalent
- 3Financial management experience driving top-line sales and managing payroll budgets
- 4Cosmetology management experience including sales guest experience and product attachment
- 5Knowledge of Board of Cosmetology regulations and hiring requirements
- 6Retail management experience in inventory control operational excellence and service culture
- 7Leadership experience attracting developing and motivating top talent and leading through change
- 8Proficiency with POS systems Microsoft Office and Apple devices
- 9Strong written and verbal communication and collaboration skills
- 10Ability to work flexible hours including evenings weekends and holidays
Salary Insight
Salary not disclosed in listing
Location
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