CPRU Supervisor HRA Department of Social Services
Overview
The CPRU Supervisor leads Fair Hearing Administration overseeing client outreach and documentation ensuring compliance with agency policies. Responsibilities include reviewing cases preparing evidence packets and communicating with representatives. This role differs by focusing on direct client interaction and system management.
What You'll Do11
- 1Review and analyze Fair Hearing Requests to determine case resolution needs
- 2Analyze database records to verify action accuracy and identify defective notices
- 3Correct resolved cases and route them through FHEMS systems
- 4Prepare electronic evidence packets using FHEMS for OAH presentations
- 5Conduct client outreach for follow-up and explain hearing processes
- 6Monitor FHEMS queues for timely completion of work
- 7Consult supervisors on workload and action appropriateness
- 8Stay current with policy changes and FHEMS updates
- 9Notify staff of required case actions
- 10Respond to external inquiries about client matters
- 11Send resolution letters to satisfied clients
Requirements6
- 1Four year high school diploma or equivalent
- 2Three years of full-time experience in social/human services
- 3Bachelor's degree plus eighteen months experience as Benefits Opportunity Specialist
- 4College credit substitution for experience
- 5Minimum eighteen months full-time satisfactory experience
- 6Disability eligibility for 55-a program indication
Salary Insight
$60 - $69k per year
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