Conference Account Manager, Live Events & Client Relationships
Overview
Own partner relationships from onboarding to live event execution at scale across conferences and sponsors. You will combine platform expertise, proactive communication, and hands-on event coordination to ensure smooth events for organizers, attendees, and sponsors. Work with a cross functional team including AV, event operations, and customer success to deliver exceptional experiences. What makes this role different is the focus on end to end event orchestration and ongoing post event follow through.
What You'll Do8
- 1Build sponsor stores within the platform and drive engagement before and during each event
- 2Design and lead onboarding sessions for new customers on BehaviorLive OkWhen and provide ongoing troubleshooting and best practices
- 3Coordinate pre event logistics including badge creation schedule reviews app updates and attendee communications
- 4Manage live streams in real time handle start/stop troubleshooting support chat and ticket resolution
- 5Provide on site registration support and platform related assistance across events
- 6Scale post event follow through track and verify CEU credits and close tickets after events
- 7Lead end to end event planning support including venue selection food and beverage speaker logistics travel and marketing
- 8Drive continuous improvement of internal workflows and documentation to improve efficiency and customer experience
Requirements5
- 13+ years of experience in event planning or a related field
- 2Experience in CanvaZendeskand CVENT preferred
- 3Excellent communication organizational and problem solving skills
- 4Ability to work evenings and weekends as needed
- 5Strong client relationship orientation and Thrive under pressure
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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