Event Technology Manager, Cvent & Flex Experience
Overview
The Event Technology Manager owns the orchestration of registration platforms, data management, and attendee experiences at scale. They will drive implementation of registration websites, apps, and data processes for high-visibility events across multiple regions. This role collaborates with the event delivery team and vendors to ensure accurate data, seamless attendee flow, and proactive issue resolution. What sets this role apart is the opportunity to influence event technology strategy and work across a global brand experience agency with cross-functional teams.
What You'll Do10
- 1Build and deploy registration websites and app builds for assigned events and drive successful user adoption
- 2Troubleshoot technical issues and ensure timely client communications within SLAs
- 3Manage attendee data quality, list generation, and year-over-year analytics for optimized campaigns
- 4Coordinate badge production, signage, agendas, and on-site event support to ensure a smooth attendee journey
- 5Lead attendee management and vendor relationships before and during events, including pre-event testing and on-site coordination
- 6Create and distribute post-event surveys and consolidate feedback for continuous improvement
- 7Adhere to SOPs and maintain comprehensive event files to enable smooth team transitions
- 8Review third-party invoices related to badges, tracking, and registration services for accuracy
- 9Track time spent on projects for accurate budgeting and reporting
- 10Assist with training new joiners and mentoring team members to scale capabilities
Requirements10
- 15+ years of experience in Attendee Data Management and Event Technology, including registration and event coordination
- 2Advanced proficiency in Microsoft Office, with a focus on Excel
- 3Proficiency with registration platforms such as Cvent, Splash, Certain, Aventri, Eventbrite
- 4General knowledge of HTML and CSS is a plus
- 5Ability to manage multiple projects simultaneously
- 6Strong written and verbal communication skills at all levels
- 7Motivated self-starter with the ability to work independently and think innovatively
- 8Flexible and able to work outside normal hours and travel to events when required
- 9Experience working in hybrid or on-site event environments
- 10Ability to collaborate with cross-functional teams and external vendors
Salary Insight
$86 - $99k per year
Location
Required Skills
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