Carrier Sales & Operations Manager ACI Transport
Overview
Lead the execution and performance of customer account operations and carrier operations driving profitable growth and operational efficiency. Oversee customer account management carrier procurement operational execution and continuous process improvement.
What You'll Do22
- 1Lead, coach, and develop direct reports through regular one-on-one meetings, team meetings, and performance coaching
- 2Conduct and organize departmental operations meetings
- 3Establish, document, monitor, and evaluate monthly and quarterly performance goals for all direct reports
- 4Manage staffing schedules, PTO requests, workload balancing, and departmental coverage
- 5Foster employee engagement, accountability, and professional development
- 6Drive revenue and gross profit growth across all managed customer accounts
- 7Ensure adherence to customer Service Level Agreements (SLAs)
- 8Facilitate responses to customer communications and operational inquiries
- 9Analyze customer account performance including KPIs revenue profitability and service metrics
- 10Represent the organization during customer meetings and business reviews
- 11Serve as the primary escalation point for customer service issues and recovery efforts
- 12Create, implement, and continuously improve customer reporting and feedback processes
- 13Develop, recruit, onboard, and maintain a strong carrier network across all transportation modes
- 14Ensure sufficient carrier capacity to support customer demand
- 15Negotiate contract and spot market pricing and service commitments with strategic carrier partners
- 16Monitor carrier compliance including insurance safety ratings operational KPIs and regulatory requirements
- 17Develop carrier relationships that create competitive advantages and improve operational performance
- 18Collaborate with the VP of Brokerage Operations to execute departmental strategy
- 19Analyze operational data and KPIs to identify trends opportunities and performance gaps
- 20Identify and implement continuous process improvement initiatives across Operations
- 21Partner with other departments on strategic and cross-functional initiatives
- 22Serve as the escalation point for operational service recovery involving both customers and carriers
Requirements12
- 15+ years building ETL pipelines with Spark and Airflow
- 23-5 seasons leading teams and managing logistics operations
- 3Minimum 2 years of logistics and transportation experience
- 4Minimum 2 years of account management and/or carrier operations experience
- 5Minimum 2 years of Transportation Management System (TMS) experience
- 6Minimum 2 years of leadership experience
- 7Minimum 1 year of experience utilizing reporting and data analytics
- 8Bold technology names as required
- 9Concrete statements with years and tech names
- 10Adaptability
- 11Communication
- 12Integrity
Salary Insight
$60 - $90k per year
Location
Required Skills
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