Business Analyst Child Welfare & Child Support
Overview
Own the bridge between state government stakeholders and technical teams in Austin, TX for Child Welfare and Child Support programs. You will translate complex regulations into clear functional requirements and user stories. Collaborate with program analysts, developers, and QA testers in a hybrid 3-day onsite, 2-day remote schedule. Your work directly impacts the modernization of human-services systems serving vulnerable populations. This contract role demands deep domain expertise and a local presence within 50 miles.
What You'll Do8
- 1Gather and analyze business needs from Child Welfare and Child Support program staff, documenting workflows and pain points.
- 2Create functional requirements, user stories, and acceptance criteria for system enhancements in Texas's human-services ecosystem.
- 3Lead requirement walkthroughs with developers and QA teams, clarifying ambiguities and ensuring alignment with state policies.
- 4Map current and future state process flows using Visio or Lucidchart, identifying gaps and improvement opportunities.
- 5Facilitate Joint Application Design (JAD) sessions with state stakeholders to define scope for new case management modules.
- 6Track requirement traceability from intake to deployment, managing changes through a SaaS-based tool like Jira.
- 7Support user acceptance testing (UAT) by defining test scenarios and coordinating business sign-off.
- 8Collaborate with data analysts to validate data requirements against SQL queries and PowerBI dashboards.
Requirements7
- 13+ years of business analysis experience in Child Welfare or Child Support programs within a government or public sector setting.
- 2Demonstrated ability to write functional requirements and user stories for state human-services information systems.
- 32+ years of experience with Agile methodologies, including sprint planning and backlog refinement.
- 4Proficiency in process modeling tools such as Visio or Lucidchart.
- 5Strong verbal and written communication for stakeholder interviews and requirement documentation.
- 6Willingness to work 3 days onsite in Austin, TX; candidates must reside within 50 miles.
- 7Preferred: experience with SALESFORCE or Cúram for Child Welfare case management.
Salary Insight
Salary not disclosed in listing
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