Bilingual Sales Support Analyst - Tier 1
Overview
PBS Systems seeks a bilingual Sales Support Analyst to deliver high-quality French and English support to clients. This full-time permanent role based in Arlington TX offers travel throughout Canada and the US. Join a fast-growing DMS provider dedicated to partnering with customers.
What You'll Do9
- 1Handle external and internal issues in French and English via phone email live chat and other channels ensuring professional timely resolution
- 2Log and document customer interactions in ticketing systems and escalate matters as needed
- 3Collaborate with departments to streamline service delivery and identify process improvement opportunities
- 4Drive initiatives that enhance client experience through software knowledge and infrastructure review
- 5Earn program certification within three months and additional certifications within fifteen months
- 6Meet KPI targets while staying current with software enhancements and releases
- 7Travel at least one week per month across US Canada and Caribbean regions
- 8Maintain strong communication skills in both languages and adhere to company values
- 9Develop technical expertise in our platform and related tools
Requirements7
- 1High school diploma and valid driver's license
- 2Prior customer service helpdesk or dealership experience preferred
- 3Proficiency in Microsoft Office suite including Windows Outlook Excel Word Teams
- 4Excellent written and verbal communication in French and English
- 5Strong analytical decision-making and detail-oriented approach
- 6Ability to work independently and within a team environment
- 7Commitment to continuous learning and professional development
Salary Insight
$58k per year
Location
Required Skills
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