Bilingual Customer Service Representative (French/English)
Overview
You will handle inbound and outbound calls for North America's largest home improvement businesses, managing leads that power over $3 billion in annual sales. You will work in a full-service contact center in Fort Lauderdale, Florida, with hybrid flexibility after onboarding. You will achieve key performance metrics like 80+ calls per shift and 90%+ QA scores. This role demands fluency in English and French and offers a path to permanent work-from-home status.
What You'll Do6
- 1Answer incoming calls and respond to customer requests with high data accuracy.
- 2Book appointments for members using CRM tools, maintaining a 60%+ lead to call ratio.
- 3Identify and escalate issues to supervisors while adapting to changing guidelines.
- 4Maintain excellent written and verbal communication in English and French.
- 5Inform clients by explaining procedures, answering questions, and providing information.
- 6Adhere to quality standards and performance metrics, including average talk time under 4 minutes.
Requirements10
- 1High school graduate or G.E.D.
- 21 year experience in an inbound/outbound call center or retail environment preferred.
- 3Excellent oral and written communication skills in English and French.
- 4Ability to multitask: speaking on the phone, using the computer and keyboard simultaneously.
- 5Type at least 25 words per minute preferred.
- 6Must pass a background check.
- 7Fluency in Standard French (not French Creole) and English.
- 8Proven track record of 90%+ QA scores and 98%+ attendance over 6+ months.
- 9Experience handling 10+ calls per hour with accurate dispositions and notes.
- 10Demonstrate 99%+ accuracy in call processing and CRM updates.
Salary Insight
Salary not disclosed in listing
Similar open positions
Explore active roles that match your skills and interests.
Synergy Staffing
VerifiedBilingual Customer Support Representative (French/English)
You will own the full customer support cycle for French-speaking clients across phone, email, and chat. Your primary tool is Zendesk, and you will work within a team of 10 support reps serving international customers. You will be the first point of contact, resolving issues and escalating complex cases to Salesforce. This role stands out because you will work hybrid in Pittsburgh, balancing remote flexibility with in-person collaboration.
Chadwell Supply
VerifiedBilingual Call Center Representative, Customer Service
You will own inbound call resolution for Chadwell Supply, a family-owned distributor in the maintenance, repair, and operations industry with 29 branches nationwide. You will handle quotes, orders, and returns, process credit card authorizations, and coordinate with warehouse and sales teams to expedite escalations. This role offers hybrid work after training, no weekends, and $18/hour. Join a team recognized as 2026 National Apartment Association Supplier of the Year and a Top Company in Tampa Bay for 8 years.
The Panther Group
VerifiedCustomer Service Representative, Bilingual Contact Center
You will own telephone account maintenance for a tolling program, handling North American customer inquiries and payment processing. You'll join a team of 10 reps on an onsite schedule in Middle River, MD, with a path to remote after 8-12 weeks. This role offers rotating Saturdays and a chance to master CRM tools. You'll grow your bilingual skills while ensuring account accuracy.
Lotus Executives
VerifiedCustomer Service Representative, Bilingual Support
You own the customer experience for a high-volume retail brand in Dallas, TX. You answer calls and emails, resolve complaints, and spot upsell chances. You work with a support team that shares a single CRM and tracks every interaction. This role stands out for its clear growth path into senior support or team lead roles, plus full benefits from day one.
PrideStaff
VerifiedBilingual Customer Service Representative
Handle inbound and outbound calls, emails, and chats for a Downtown Dallas client. Manage appointment paperwork and resolve issues with field offices. Join a team that values high energy and excellent attitudes. This role offers a steady schedule and medical benefits.
PBS Systems
VerifiedBilingual Sales Support Analyst - Tier 1
PBS Systems seeks a bilingual Sales Support Analyst to deliver high-quality French and English support to clients. This full-time permanent role based in Arlington TX offers travel throughout Canada and the US. Join a fast-growing DMS provider dedicated to partnering with customers.