Bilingual Customer Service Representative
Overview
Handle inbound and outbound calls, emails, and chats for a Downtown Dallas client. Manage appointment paperwork and resolve issues with field offices. Join a team that values high energy and excellent attitudes. This role offers a steady schedule and medical benefits.
What You'll Do7
- 1Manage large volumes of inbound and outbound calls daily
- 2Answer emails and chats, following communication scripts
- 3Engage with field offices to coordinate appointments
- 4Monitor appointment paperwork and solve issues as they arise
- 5Process paperwork efficiently to maintain workflow
- 6Adapt to different personality types while maintaining customer focus
- 7Prioritize tasks and manage time effectively in a busy environment
Requirements7
- 11+ years in a call center or similar environment
- 2Strong phone and verbal communication skills with active listening
- 3Familiarity with CRM systems
- 4Ability to multi-task and set priorities
- 5High energy and excellent attitude
- 6Comfortable working in a team environment
- 7Self-starter with strong organizational skills
Salary Insight
$40k per year
Location
Required Skills
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