Bilingual Call Center Representative, Customer Service
Overview
You will own inbound call resolution for Chadwell Supply, a family-owned distributor in the maintenance, repair, and operations industry with 29 branches nationwide. You will handle quotes, orders, and returns, process credit card authorizations, and coordinate with warehouse and sales teams to expedite escalations. This role offers hybrid work after training, no weekends, and $18/hour. Join a team recognized as 2026 National Apartment Association Supplier of the Year and a Top Company in Tampa Bay for 8 years.
What You'll Do8
- 1Answer inbound calls from specified queues and process orders, quotes, and returns accurately.
- 2Process credit card authorizations and resolve payment discrepancies.
- 3Communicate directly with sales, managers, and warehouse staff to resolve conflicts.
- 4Provide substitutes for backordered items when requested.
- 5Read and obey all notes on accounts to ensure proper handling.
- 6Respond to emails promptly and acknowledge all incoming messages.
- 7Remain logged into queues during business hours and participate in Lunch and Learns.
- 8Complete data entry to extract order and account information.
Requirements9
- 1Minimum 18 years of age.
- 2High School Diploma or equivalent; some college preferred.
- 3Bilingual (Spanish/English) required.
- 4Experience with Microsoft Outlook, Excel, and SalesPad.
- 5Data entry skills and ability to extract information from computer systems.
- 6Strong process analysis and improvement skills.
- 7Ability to multi-task with frequent interruptions.
- 8Financial aptitude for understanding profitable customer service sales.
- 9Average computer literacy and experience required.
Salary Insight
$37k per year
Location
Required Skills
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