IT Support Engineer L1 Brenntag North America
Overview
You will own Windows environment support and network connectivity issues while collaborating with cross-functional teams. This role drives technical excellence and customer satisfaction.
What You'll Do12
- 1Build resolve software problems across Windows OS level applications and configurations
- 2Assist with Wi-Fi VPN LAN connectivity troubleshooting
- 3Perform Active Directory password resets account unlocks and user provisioning
- 4Support onboarding offboarding equipment setup and decommissioning
- 5Log track and manage support requests in ServiceNow Jira or equivalents
- 6Document troubleshooting steps resolutions and recurring issues
- 7Escalate complex issues to Level 2/Level 3 support with full documentation
- 8Maintain internal knowledge base contributions
- 9Deliver courteous professional support via phone email and remote tools
- 10Set and manage user expectations regarding resolution timelines
- 11Follow up on open tickets to ensure satisfaction and timely closure
- 12Act as calm reliable point of contact during technical disruptions
Requirements11
- 1High school diploma or GED required
- 2Associate's or bachelor's degree in IT Computer Science or related field preferred
- 31-2 years help desk IT support desktop support experience
- 4Proficiency Windows 10/11 macOS ticketing platforms ServiceNow Jira Zendesk
- 5Familiarity Microsoft 365 Outlook Teams SharePoint OneDrive
- 6Basic networking concepts DNS DHCP TCP/IP VPN
- 7Remote support tools TeamViewer AnyDesk Remote Desktop
- 8Strong verbal written communication skills
- 9Patient empathetic professional demeanor under pressure
- 10Self-motivated with desire to learn and grow
- 11Bilingual English French preference Montreal location
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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