Helpdesk Representative, French Speaking
Overview
You will own first-level remote support for field and internal users, resolving hardware, software, and connectivity issues over the phone. You will document every interaction in the ticketing system and escalate complex cases. Join a structured support team that values clear communication and customer service. This role sharpens your troubleshooting skills across Windows and Dell hardware, with opportunities to improve support documentation. You will make an immediate impact by reducing resolution time for French-speaking users.
What You'll Do7
- 1Deliver first-level technical support to field and internal users over the phone in French and English.
- 2Troubleshoot Windows operating system errors, Dell hardware failures, and company application issues.
- 3Guide users through step-by-step problem-solving to resolve incidents on the first call.
- 4Document every call, troubleshooting step, and resolution in the internal ticketing system.
- 5Escalate complex or unresolved issues to higher-level support teams with clear context.
- 6Follow established IT procedures and update support documentation for recurring issues.
- 7Maintain patience and professionalism when assisting non-technical users.
Requirements8
- 1Strong verbal communication and customer service skills in French.
- 2Associate degree or equivalent experience in Information Technology or Computer Science.
- 31+ years providing phone-based or remote IT support.
- 4Basic understanding of Windows operating systems and Dell hardware platforms.
- 5Familiarity with IT service management concepts, including ticketing systems and incident tracking.
- 6Experience with remote access tools and troubleshooting utilities.
- 7Understanding of basic networking concepts and connectivity troubleshooting.
- 8Ability to manage multiple support cases simultaneously.
Salary Insight
Salary not disclosed in listing
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
Synergy Staffing
VerifiedBilingual Customer Support Representative (French/English)
You will own the full customer support cycle for French-speaking clients across phone, email, and chat. Your primary tool is Zendesk, and you will work within a team of 10 support reps serving international customers. You will be the first point of contact, resolving issues and escalating complex cases to Salesforce. This role stands out because you will work hybrid in Pittsburgh, balancing remote flexibility with in-person collaboration.
PBS Systems
VerifiedBilingual Sales Support Analyst - Tier 1
PBS Systems seeks a bilingual Sales Support Analyst to deliver high-quality French and English support to clients. This full-time permanent role based in Arlington TX offers travel throughout Canada and the US. Join a fast-growing DMS provider dedicated to partnering with customers.
COMTECH TELECOMMUNICATIONS
VerifiedSupport Engineer I
Support Engineer I at Comtech Telecommunications Corp. Denver CO onsite payroll. Lead technical support for hardware software and network issues. Resolve escalated help desk tickets and collaborate with cross-functional teams to ensure seamless IT operations.
Silver Linings Technology
VerifiedHelp Desk Field Technician, Entry Level
You will own the end-user support experience for internal staff at a Dallas-based startup, resolving issues from first contact to post-resolution follow-up. You will handle Windows systems, G Suite (Gmail, Drive, Docs), and PC/laptop/printer hardware, tracking every case in an online ticketing system. Your team is a small, collaborative group of tech professionals building a unique service from the ground up. This role stands out for its emphasis on emotional intelligence and creative problem solving, not just technical fixes. You'll be the human face of IT, turning frustrated users into loyal advocates.
Brenntag North America LLC
VerifiedIT Support Engineer L1 Brenntag North America
You will own Windows environment support and network connectivity issues while collaborating with cross-functional teams. This role drives technical excellence and customer satisfaction.
HCLTech
VerifiedSenior IT Support Analyst, Desktop & Remote Troubleshooting
As a Senior IT Support Analyst at HCLTech, you will own the full lifecycle of L1 remote desktop tickets at our Austin, Texas location. You will resolve hardware, software, and network issues via phone, email, and chat, directly serving global customers. You will collaborate with a support team to maintain high CSAT and meet SLA targets. This role stands out with a clear focus on first-call resolution and process adherence, offering hands-on growth with HCLTech's global IT ecosystem.