Bilingual Collections Representative, Spanish & English
Overview
Own collections for accounts receivable in a bilingual environment with a focus on timely debt recovery at a Phoenix-based law firm. You will negotiate payment terms, document interactions in financial software, and maintain accurate account statuses. You will work with a team that values communication, compliance, and results. This role offers an on-site, full-time schedule with performance-based bonuses that can boost compensation.
What You'll Do5
- 1Build relationships with clients to negotiate payment arrangements and reduce delinquencies
- 2Drive collection metrics by meeting monthly calls and outbound expectations
- 3Document interactions and account statuses in the collection system with accuracy
- 4Maintain compliance with FDCPA and firm policies while handling sensitive financial conversations
- 5Collaborate with management on escalated issues and special situations
Requirements5
- 1High School diploma or GED
- 2Bilingual in English and Spanish with excellent communication skills
- 3Able to pass background check and drug screening
- 4Intermediate computer skills including Word and Excel
- 5Experience in call center or collections or related role a plus
Salary Insight
$37k per year
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