Collector Customer Service Representative, Legal Firm & Spanish Support
Overview
Own customer communications and payment negotiations at a growing law firm with Fortune 500 clients. You will manage accounts, set up settlements, and identify cases requiring legal processing at scale across multiple states. Join a supportive team with growth opportunities and a strong benefits package. This role blends high-touch service with compliance and bilingual assistance to expand access for Spanish-speaking customers.
What You'll Do10
- 1Build and document payment arrangements with consumers to resolve accounts
- 2Negotiate settlements and guide customers through payment options to reduce delinquency
- 3Identify accounts that require legal processing and transition them to the appropriate workflow
- 4Assist Spanish-speaking customers, providing clear information and translation support as needed
- 5Set up payment plans in the database and ensure accurate data entry
- 6Maintain accurate records of conversations, promises, and outcomes to support compliance
- 7Collaborate with team members to meet monthly collection targets
- 8Respond to customer inquiries professionally and escalate issues when necessary
- 9Provide ongoing updates to stakeholders on payment status and next steps
- 10Contribute to process improvements that enhance collection efficiency and customer experience
Requirements6
- 1No experience necessary training provided
- 2Customer service experience preferred
- 3Good communication skills
- 4Must be 18 years of age or older
- 5Bilingual in Spanish is a plus
- 6Ability to pass a background and drug test
Salary Insight
$37 - $42k per year
Location
Required Skills
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