Bilingual Spanish Field Collections Representative
Overview
Own the end-to-end recovery of outstanding accounts across the Orlando region. You will conduct field visits, negotiate repayment plans in English and Spanish, and maintain compliance with financial regulations. Collaborate with accounts payable and accounts receivable teams to resolve discrepancies and reconcile accounts. This role offers direct client engagement and the chance to make a tangible impact on financial recovery.
What You'll Do7
- 1Conduct in-person visits to client locations to discuss overdue accounts and negotiate repayment arrangements in English and Spanish.
- 2Analyze account details, reconcile discrepancies, and update records using Microsoft Office and specialized financial software.
- 3Communicate professionally via phone and in person, demonstrating excellent phone etiquette during debt collection negotiations.
- 4Apply knowledge of financial regulations, consumer protection laws, and compliance standards to ensure all collection activities adhere to legal requirements.
- 5Handle confidential information responsibly, ensuring data security and privacy during all client interactions.
- 6Use Excel for data analysis, tracking collection progress, and generating reports on account status and recovery efforts.
- 7Collaborate with accounts payable and accounts receivable teams to resolve discrepancies, process payments, and reconcile accounts.
Requirements7
- 1Proven experience in collections, accounts payable or receivable, or related financial roles with a focus on debt collection negotiation.
- 2Strong understanding of financial concepts such as debits & credits, account analysis, and industry-specific regulations governing collections.
- 3Demonstrated ability to handle consumer protection laws and ensure compliance with financial regulatory standards during collection activities.
- 4Excellent customer service skills coupled with effective phone communication techniques; experience in telemarketing is a plus.
- 5Proficiency in Microsoft Office Suite (Word, Excel) along with familiarity using accounting software or financial software for account reconciliation and data management.
- 6Bilingual fluency in English and Spanish is essential; ability to communicate clearly and confidently with diverse clients across different regions.
- 7Knowledge of industry best practices for debt collection, negotiation strategies, and handling confidential information ethically is highly valued.
Salary Insight
$31 - $42k per year
Location
Required Skills
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