Bilingual Medical Bad Debt Collector - Hybrid
Overview
Own the resolution of medical bad debt accounts for healthcare clients, managing a portfolio that demands fluent English and Spanish communication. You will handle inbound and outbound calls, negotiate payment solutions, and document every interaction with precision. Join a stable healthcare revenue cycle management firm in Atlanta, where your performance is measured by clear metrics and your empathy makes a difference. This hybrid role starts with a 30-day onsite training period in Smyrna before balancing office and remote work.
What You'll Do8
- 1Resolve assigned medical bad debt accounts through inbound and outbound calls, targeting a monthly collection goal.
- 2Verify account information under HIPAA and other regulations to ensure accurate patient financial data.
- 3Negotiate payment arrangements using effective communication techniques, adapting to patient needs in English and Spanish.
- 4Actively listen to patient concerns and propose solutions that balance financial recovery with respect.
- 5Document every collection activity in the dialer system with precise notes and outcomes.
- 6Hit daily call volume targets while maintaining quality scores on every interaction.
- 7Escalate complex account issues to senior team members to protect patient relationships and compliance.
- 8Track performance against monthly goals and adjust outreach strategies to improve resolution rates.
Requirements7
- 11+ year in medical collections, hospital business office, or healthcare accounts receivable.
- 2Fluent in English and Spanish with superior verbal and written communication.
- 3High school diploma required.
- 4Strong knowledge of collections practices and healthcare regulations including HIPAA.
- 5Ability to handle sensitive financial discussions with confidence and composure.
- 6Proficient with computer systems including dialers and standard office software.
- 7Goal-oriented with a strong sense of accountability and ownership.
Salary Insight
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