Patient Account Specialist Senior - Medical Collections
Overview
Own medical collection for TLRA's bad debt units, resolving accounts under state and federal guidelines. Work onsite in Houston with a team of collection specialists, coordinating with patients, clients, and reimbursement vendors. You will leverage 3-5 years of healthcare billing experience and tools like Meditech and CollectLogix to drive recovery outcomes. This role demands customer service excellence and ethical collection practices.
What You'll Do10
- 1Resolve TLRA collection accounts by performing follow-up and account resolution activities within 90 days.
- 2Document patient account information in TLRA's collection software with accurate statuses and timestamps.
- 3Handle inbound patient and carrier calls, resolving inquiries and requests with professionalism.
- 4Use collection tools to meet or exceed established goals and productivity standards.
- 5Research and analyze account issues, ensuring timely and accurate resolution.
- 6Maintain active knowledge of payor collection requirements and state and federal laws.
- 7Collect balances from third-party payers, ensuring ethical recovery and quality documentation.
- 8Assist self-pay patients in identifying financial assistance or setting up payment arrangements.
- 9Review accounts for Meditech and CollectLogix to identify under and overpayments.
- 10Monitor and communicate errors generated by other groups, evaluating trends for process improvement.
Requirements7
- 13-5 years in healthcare billing or collections, with call center and collection agency experience preferred.
- 2High school diploma or equivalent required; college or healthcare billing trade school may substitute.
- 3Direct knowledge and use of Meditech and CollectLogix software.
- 4Solid knowledge of Word and Excel applications.
- 5Knowledge of general hospital A/R accounts.
- 6Effective team member with strong communication skills.
- 7Ability to work onsite 8AM - 5PM Monday-Friday.
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