Patient Advocate Specialist Billing
Overview
Retina Center of Texas seeks a Patient Advocate Specialist for its Billing Department. This onsite role supports patients and maintains financial health in a fast-paced medical office environment.
What You'll Do11
- 1Answer incoming calls to the Billing Department and assist patients with billing questions
- 2Provide professional and compassionate customer service while helping patients understand their financial responsibility
- 3Review patient accounts and accurately communicate outstanding balances and account activity
- 4Post patient payments accurately and timely to the appropriate patient accounts
- 5Research, prepare, and process patient refunds in accordance with established procedures
- 6Generate and send patient statements according to the practice's billing schedule
- 7Follow up on outstanding patient balances and assist patients with resolving their accounts
- 8Maintain accurate documentation of patient communications, payments, refunds, and account activity
- 9Identify account discrepancies and work with the Billing/Revenue Cycle team to resolve issues
- 10Monitor and maintain patient balance performance metrics including outstanding balances collections and other assigned KPIs
- 11Assist management with reports related to patient accounts receivable and collection performance
Requirements10
- 1High school diploma or equivalent required
- 2Additional education or training in healthcare billing or business administration is a plus
- 3Previous experience in medical billing patient accounts or revenue cycle management preferred
- 4Experience with payment posting patient statements refunds and account reconciliation
- 5Strong customer service and telephone communication skills
- 6Comfortable discussing balances and financial responsibilities with patients in a respectful and professional manner
- 7Ability to organize and prioritize multiple responsibilities
- 8Basic proficiency with Microsoft Excel Outlook and other office applications
- 9Experience working with an EHR or Practice Management System preferred
- 10Ability to work effectively both independently and as part of the Billing team
Salary Insight
Salary not disclosed in listing
Location
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