BDC Administrator at Northwest CJDR Portland
Overview
We seek a BDC Administrator to lead customer relations and drive continuous improvement at our Portland location. The ideal candidate thrives in a growth‑powered culture where ownership and results drive success. This role offers competitive compensation and a dynamic environment focused on customer loyalty and operational excellence.
What You'll Do11
- 1Lead customer relations process management by observing installing and training approved CR processes to prioritize customer perspectives
- 2Develop accountability plans through observations and meetings with the GSM/LSMS Coordinator to sustain proactive customer focus
- 3Gather accurate customer data to build a database for ongoing follow‑up and retention
- 4Maintain product information pricing and event knowledge while utilizing internet department tools to boost appointments sales and retention
- 5Use phone skills to schedule daily appointments track floor traffic and engage with leads prospects and service customers
- 6Other duties as assigned
- 7Build and maintain knowledge of product information current sales pricing and dealership manufacturer promotions
- 8Utilize typing efficiency and mathematical problem solving abilities
- 9Demonstrate strong attention to detail and a sense of urgency
- 10Provide excellent communication through clear messaging and professional interactions
- 11Support scheduling and customer outreach initiatives
Requirements10
- 1High school graduate or equivalent with minimum 18 years experience
- 2Proven experience in BDC administration or similar roles
- 3Expertise with CRM systems such as Salesforce
- 4Familiarity with automotive sales processes and customer relationship management
- 5Strong analytical skills and proficiency with data analysis tools
- 6Excellent written and verbal communication abilities
- 7Ability to work independently and collaboratively in a fast‑paced environment
- 8Commitment to customer service excellence and relationship building
- 9Experience with scheduling software and appointment management systems
- 10Knowledge of automotive industry terminology and best practices
Salary Insight
$50 - $60k per year
Location
Required Skills
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