Assistant Department Manager, Pro Services Retail
Overview
You will train and develop Product Sales Specialists at a high-volume Floor and Decor store in Chicago, ensuring customers receive expert guidance and a seamless checkout experience. You will run department operations, from merchandising to inventory flow, and become the certified go-to for product knowledge and safe lifting practices. Your team depends on you to model the company's core values and drive the eight P's of retail. This role stands apart with a pathway to career advancement and certification in Industrial Truck operation.
What You'll Do9
- 1Train Product Sales Specialists on customer engagement, product knowledge, and checkout accuracy, starting with daily coaching sessions.
- 2Run department merchandising, pricing, and signage, auditing every display against current planograms.
- 3Complete all Product Specialist certification courses and Industrial Truck (forklift) proficiency testing within 30 days.
- 4Lead the team in safe lifting and material handling, following standard operating procedures for every move.
- 5Manage customer flow at checkout, processing sales, refunds, and exchanges using the POS system.
- 6Coordinate inventory receiving and floor restocking, communicating stock needs to management.
- 7Deliver 'how-to' classes to customers, demonstrating product installation and usage.
- 8Answer phone calls and greet every customer, ensuring a helpful and courteous experience.
- 9Validate product placement and pricing across the department, correcting discrepancies immediately.
Requirements7
- 11+ year of customer service or sales experience, or equivalent combination of education and experience.
- 2High school diploma or GED.
- 3Excellent written and verbal communication skills.
- 4Ability to multi-task and work in a fast-paced retail environment.
- 5Physical ability to lift up to 60 pounds and stand or walk for extended shifts.
- 6Willingness to become Industrial Truck (forklift) certified.
- 7Ability to work store hours, including weekends and evenings.
Salary Insight
Salary not disclosed in listing
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
Floor and Decor Outlets of America, Inc.
VerifiedAssistant Department Manager, Stone & Flooring Retail
You will own department performance, staff training, and customer experience at a high-volume flooring retail store. Floor & Decor serves DIY and pro customers with a vast stone and tile selection, and you will be the operational backbone of the stone department. You will lead a team of Product Sales Specialists in a fast-moving warehouse environment, ensuring every customer finds the right product. This role offers a clear path to store management with structured Assistant Manager training.
Floor and Decor Outlets of America, Inc.
VerifiedAssistant Department Manager (Deco)
Lead training and development of Product Sales Specialists while ensuring positive customer experiences through exceptional service and product information. Manage daily operations in a fast-paced environment and uphold safety standards.
Floor and Decor Outlets of America, Inc.
VerifiedAssistant Department Manager Tile - Floor & Decor Outlets of America
The Assistant Department Manager oversees Product Sales Specialists and ensures positive customer experiences. They lead training initiatives and uphold company values while managing high-volume environments.
Floor and Decor Outlets of America, Inc.
VerifiedAssistant Department Manager Stone
The Assistant Department Manager oversees Product Sales Specialists and ensures positive customer experiences. They lead teams in a fast-paced environment while maintaining safety standards. This role drives retail excellence through effective training and product knowledge.
Floor and Decor Outlets of America, Inc.
VerifiedDepartment Manager Assistant - Floor & Decor Phoenix
You will train and develop Product Sales Specialists, own the customer experience, and drive department performance at Floor & Decor in Phoenix. You will manage daily operations, from merchandising to safety, while mentoring a team of 10-15 specialists. You will lead certification programs and ensure every customer leaves with expert guidance. This role offers a direct path to Assistant Store Manager.
Floor and Decor Outlets of America, Inc.
VerifiedDepartment Manager Wood | Floor & Decor Seattle
You own the wood department at a Floor & Decor superstore in Seattle, driving sales, training, and merchandising. You lead a team of Product Sales Specialists, set daily priorities, and keep the showroom floor shoppable. You master the P's of Retail and POS systems, turning every customer into a repeat buyer. This role offers direct advancement paths and a clear path to store leadership.