Account Manager, National Customer Service at Academy Fire Life Safety
Overview
This role supports a nationwide client base by handling service requests and coordinating multi-site fire and life safety work orders. You will operate within our 24/7 support model, ensuring timely communication and accurate updates across internal and external portals. The position offers growth opportunities and a collaborative culture in a stable, historic organization.
What You'll Do5
- 1Build and manage work orders from receipt to completion and update progress in internal and third-party systems
- 2Coordinate scheduling between technicians and site contacts to align on timelines and scope
- 3Follow up on scheduled work orders to validate status and completion
- 4Prepare and submit client proposals on portals and identify issues with vendors or clients with AM guidance
- 5Manage customer NTE limits and respond to client KPIs including initial response time and IVR utilization
Requirements5
- 10-2 years related experience
- 2High School Diploma or equivalent
- 3Strong verbal and written communication skills
- 4Detail oriented and able to multitask in a fast environment
- 5Ability to multitask and manage time effectively
Salary Insight
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