Account Manager, Security & Alarm Systems
Overview
You will manage and grow an assigned portfolio of customer accounts for ADS, a leader in security and alarm solutions. You will build strong relationships, identify upsell opportunities, and collaborate with Outside Sales Representatives. This role develops your skills for advancement into an Outside Sales Representative position, supported by a culture that values customers and growth.
What You'll Do10
- 1Manage and grow an assigned portfolio of customer accounts.
- 2Build strong relationships with customers and key decision-makers.
- 3Identify opportunities for upgrades, expanded services, referrals, and account growth.
- 4Support and collaborate with Outside Sales Representatives to develop and advance sales opportunities.
- 5Conduct proactive outreach through phone, virtual, and in-person interactions.
- 6Address customer concerns and recommend solutions that strengthen customer satisfaction and retention.
- 7Maintain accurate customer records and activity within our CRM system.
- 8Partner with Sales, Operations, Installation, and Customer Service teams to deliver an exceptional customer experience.
- 9Travel within your assigned territory to meet with customers and prospects.
- 10Develop the skills, product knowledge, and sales expertise needed to advance into an Outside Sales Representative role.
Requirements10
- 1Bachelor's degree in Business, Marketing, Sales, or a related field.
- 2Account management, sales, customer service, or business development experience.
- 3Experience in the security, alarm, technology, or related industries.
- 4Strong communication and relationship-building skills.
- 5A customer-focused mindset and passion for helping others.
- 6Self-motivated, organized, and goal-oriented.
- 7Ability to manage multiple priorities and follow through on commitments.
- 8Strong problem-solving and critical-thinking abilities.
- 9Professional and confident when interacting with customers.
- 10Bilingual skills are a plus.
Salary Insight
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