Title Clerk, Automotive Titles & Customer Service
Overview
Own the front office experience in a busy title processing role at ADESA. You will review, process, and communicate title requirements for buyers and sellers at scale across a large network of auctions. Work closely with the Office Manager and Commercial Accounts team to ensure accurate title handling, fee estimation, and documentation. This role blends strong customer service with meticulous data entry in a fast-paced environment.
What You'll Do10
- 1Build relationships with customers, vendors, and teammates to support title needs
- 2Process titles and transfer paperwork with accuracy and timely submission to jurisdictional authorities
- 3Review documents for completeness, identify corrections, and request additional documentation
- 4Enter and update customer and vehicle information in internal systems with high attention to detail
- 5Communicate state DMV rules, fees, and documentation requirements to customers and team
- 6Calculate estimated fees for title processing and processing payments
- 7Respond to inquiries via phone and in person to resolve title-related issues
- 8Prepare and file title documents, and generate reports for inventory and title status
- 9Assist with outbound calls to collect payments and inform customers of status
- 10Support other office duties as assigned by management
Requirements10
- 1High School diploma or GED preferred
- 21 year of automotive title experience from auction, dealership, or DMV
- 3Must be 18 years of age and hold a valid driver\'s license
- 4Notary certification preferred depending on location
- 5Proficiency with computer systems and applications
- 6Ability to review odometer readings, liens, and release of liens
- 7Strong organizational and multitasking abilities
- 8Excellent verbal and written communication skills
- 9Ability to work in a fast-paced environment
- 10Legal eligibility to work without sponsorship for this role
Salary Insight
$18 - $20k per year
Location
Required Skills
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