Technical Manager, Production & Triage Dallas TX
Overview
Own incident triage and prioritization at scale for production systems. Lead root cause analysis and drive improvements using data and metrics. Partner with senior leadership to report results and ensure SLA compliance. Manage end to end delivery and mentoring across teams.
What You'll Do9
- 1Lead triage, prioritization, and resolution of production incidents to restore service quickly
- 2Drive root cause analysis and implement preventive solutions to reduce recurrence
- 3Monitor and report SLA compliance and incident metrics to senior leadership
- 4Coordinate cross-functional teams to ensure timely delivery of fixes and improvements
- 5Mentor and develop team capabilities in incident management and delivery best practices
- 6Communicate status, risks, and outcomes of incidents to stakeholders at all levels
- 7Define and track success metrics and continuously optimize incident response processes
- 8Collaborate with engineering, operations, and product to align on remediation plans
- 9Own program scope, timelines, and accountability for end to end delivery
Requirements7
- 17+ years of program or project management experience in production environments
- 2Experience owning end to end delivery and communicating results to senior leadership
- 3Proven ability to use data and metrics to drive improvements in incident management
- 4Experience leading RCA and implementing preventive changes
- 5SLA compliance experience and reporting to stakeholders
- 6Onsite role at Plano, TX from Day 1
- 7Strong mentoring and team leadership skills
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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