Technical Manager, Production Triage & Incident Management
Overview
You will own the triage, prioritization, and resolution of production incidents for a large-scale data warehouse environment. You will lead root cause analysis (RCA) to prevent recurring issues and ensure SLA compliance. Manage a team of engineers and coordinate with senior leadership to communicate results. This role demands a hands-on approach to incident management and a track record of driving improvements through data-driven decisions.
What You'll Do7
- 1Own the end-to-end triage process for production incidents, ensuring SLA compliance from initial report to resolution.
- 2Lead root cause analysis (RCA) sessions to identify systemic issues and implement preventive measures.
- 3Drive the prioritization of incidents based on business impact and severity.
- 4Coordinate with engineering teams to resolve incidents swiftly and communicate status to senior leadership.
- 5Use data and metrics to identify trends and drive improvements in incident management processes.
- 6Build and maintain runbooks and documentation for common incidents.
- 7Mentor and guide junior team members in incident response best practices.
Requirements7
- 17+ years of program or project management experience in a technical environment.
- 2Proven experience owning end-to-end delivery of complex projects and communicating results to senior leadership.
- 3Experience with incident management, including triage, prioritization, and root cause analysis (RCA).
- 4Strong understanding of SLA compliance and incident metrics.
- 5Experience using data and metrics to drive improvements in operational processes.
- 6Hands-on experience with Azure data services and T-SQL is required.
- 7Excellent communication and leadership skills, with the ability to work in a fast-paced environment.
Salary Insight
$110 - $120k per year
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
The Cigna Group
VerifiedTechnical Support Advisor, IT Production & Incident Management
You will own triage and resolution for Sev1 and Sev2 incidents across critical production applications, protecting stability for millions of users. You will coordinate incident bridges, drive root cause analysis, and partner with engineering, infrastructure, and business teams. This role sits in a 24x7 high-availability environment, using Splunk, Dynatrace, and ServiceNow to turn production challenges into stronger systems. You will also identify automation opportunities and improve runbooks, making a direct impact on operational reliability.
Hexaware Technologies, Inc
VerifiedApplication Support Lead, IT Operations & Incident Management
You will own application support for a global client, ensuring uptime and rapid incident resolution across Windows Server, SQL Server, and ITIL-based processes. You will lead a team of support engineers, coordinate with development and infrastructure teams, and maintain service levels in a 24/7 environment. This role requires deep troubleshooting skills and a track record of driving root cause analysis in high-stakes production systems.
Masterapp Labs
VerifiedAzure Cloud Engineer (Applications & Infrastructure Support)
10+ years of Azure cloud expertise. You will lead the support and management of enterprise cloud applications and infrastructure on Azure. Oversee a team of engineers and drive operational excellence for mission-critical systems. This role requires deep technical leadership and hands-on troubleshooting across Azure services.
Lubeco
VerifiedLead Senior Support Engineer, Enterprise IT & Manufacturing
Lead Senior Support Engineer with 7-10 years of IT support experience. Own the escalation path for complex technical issues across manufacturing and office environments. Lead a team of support engineers while handling hands-on troubleshooting. Drive operational stability for Microsoft 365, Azure, and Active Directory. Mentor junior staff and improve support processes. Your decisions directly impact production uptime and team growth.
Techlink Systems
VerifiedSenior SQL Developer Techlink Systems
Senior SQL Developer leading end-to-end database solutions in a regulated environment. This role owns design development and production support for large-scale enterprise systems while driving performance improvements and audit compliance.
Yoh - A Day & Zimmerman Company
VerifiedTechnical Project Manager, IT Infrastructure & Cloud
You will own delivery of multiple IT projects simultaneously at a Dallas-based enterprise, coordinating incident and enhancement tracking across cross-functional teams. Working hybrid in Frisco, TX, you will drive project timelines with Jira and Azure DevOps while reporting to leadership. You bridge business and technical gaps, ensuring clear communication with stakeholders and engineers. This 6+ month contract role demands 3-5 years of technical project management experience and a bias for action.