Technical Account Manager Depthfirst
Overview
depthfirst seeks a Technical Account Manager to lead technical customer relationships at scale. The role drives post-sales success by partnering with security engineering teams to accelerate deployment and adoption. This position influences product direction through customer feedback while integrating AI into security workflows.
What You'll Do9
- 1Own technical success of strategic enterprise customers
- 2Guide customers through onboarding and integrations
- 3Troubleshoot complex issues across cloud infrastructure and security tooling
- 4Partner with Solutions Engineering on customer handoffs
- 5Collaborate with Product and Engineering to prioritize feedback
- 6Develop best practices and enablement resources
- 7Monitor customer health and identify adoption opportunities
- 8Lead technical reviews and executive business reviews
- 9Help build systems that scale the Technical Account Management function
Requirements5
- 15+ years in Technical Account Management or similar customer-facing technical roles
- 2Strong technical background supporting enterprise software infrastructure
- 3Experience with APIs cloud platforms AWS GCP Azure Git CI/CD pipelines
- 4Ability to troubleshoot technical issues and communicate with engineers and executives
- 5Excellent project management skills managing multiple engagements
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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