Senior Technical Account Manager Cloudzero San Francisco Remote Payroll
Overview
Lead strategic customer engagements delivering cost intelligence insights and AI ROI guidance. Own account relationships across diverse personas while driving measurable business outcomes. Shape product vision through customer collaboration and internal partnership.
What You'll Do11
- 1Onboard and implement strategic customer segments addressing ad hoc requests
- 2Mentor and train TAMs on continuous improvement and enablement practices
- 3Maintain strong strategic relationships across key customer personas
- 4Provide leadership and domain expertise to gain credibility with senior management
- 5Communicate value and monitor KPIs through periodic executive business reviews
- 6Act as Customer Success ambassador for product engineering and GTM teams
- 7Drive adoption metrics to improve Net Promoter Score
- 8Develop and maintain internal customer controls for operational effectiveness
- 9Create repeatable technical solutions convertible into runbooks based on customer needs
- 10Lead joint success planning workshops and projects to enhance company tools
- 11Establish clear data analysis standards for internal and external stakeholders
Requirements15
- 13+ years consulting AWS GCP or Azure services/solutions
- 23+ years Technical Account Manager or DevOps role in B2B SaaS
- 3Expertise in executing in fast-paced transformative environments
- 4Passion for coaching others and providing constructive feedback
- 5Strong collaborative abilities to educate and influence across all levels
- 6Ability to document and communicate financial analysis for cloud services
- 7Proficiency in spending/resource reservation analysis across multiple clouds
- 8Understanding of tagging/labeling benefits and limitations for customer consultations
- 9Strong data passion with ability to leverage customer data for outcomes
- 10Advanced Excel skills including v-lookups index matches named ranges pivot tables
- 11Experience building BI dashboards using Quicksight Looker Domo or Tableau
- 12Authoring SQL skills
- 13Preferred AWS Solution Architect certification
- 14Introduction to FinOps certifications preferred
- 15AWS Cloud Practitioner certification required
Salary Insight
$130 - $150k per year
Location
Required Skills
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