Technical Account Manager at Metriport
Overview
Technical Account Manager at Metriport builds trust with production customers while driving value expansion. This role blends technical fluency with customer success expertise to ensure clients maximize platform utility and achieve measurable outcomes. The position focuses on scaling relationships and fostering long-term partnerships within a fast-paced healthcare technology environment.
What You'll Do9
- 1Own customer health metrics and drive value-led growth through proactive identification of expansion opportunities
- 2Drive cadence customer efforts and monitor usage patterns to align product development with client needs
- 3Collaborate with engineering and customer success teams to build and implement new account processes
- 4Translate complex technical concepts into actionable insights for non-technical stakeholders
- 5Identify underutilized features to help customers realize significant organizational benefits
- 6Work closely with leadership to shape account management strategies and process improvements
- 7Solve intricate problems under ambiguity using data-driven arguments and structured communication
- 8Maintain high ownership of customer relationships while supporting six-day workweek expectations
- 9Develop and execute customer success initiatives aligned with product roadmap priorities
Requirements8
- 13+ years in customer-facing technical roles with experience in technical sales
- 2Strong technical fluency demonstrated through API documentation review and translation of concepts
- 3Expertise in healthcare IT domain with familiarity with standards like FHIR and HL7
- 4Proven track record of delivering production code or consuming REST APIs and webhooks
- 5Previous experience at a Series A or earlier startup with ownership mindset
- 6Ability to thrive in ambiguous environments with limited guidance
- 7Demonstrated ability to manage multiple demanding responsibilities with high autonomy
- 8Strong interpersonal skills with collaborative approach across engineering, design, and leadership teams
Salary Insight
$160 - $190k per year
Location
Required Skills
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