Customer Success Manager - Enterprise Solutions
Overview
HHAeXchange seeks a proactive Customer Success Manager to lead a portfolio of 30–50 enterprise accounts. You will own the end-to-end relationship delivering value, driving renewal, and expanding accounts. This hybrid role in Midtown Manhattan focuses on strategic partnership and net retention.
What You'll Do11
- 1Own and manage the end-to-end relationship for assigned customers including onboarding adoption and renewal
- 2Develop and maintain relationships with executive decision makers to align with business objectives
- 3Monitor customer health identify risks and lead strategic conversations demonstrating product ROI
- 4Drive high renewal rates and collaborate with sales to identify expansion opportunities
- 5Lead business reviews and strategic discussions with senior leadership
- 6Engage in technical discussions leveraging generative AI tools to enhance engagement
- 7Serve as customer advocate collaborating with product management and cross functional teams
- 8Utilize Gainsight and Salesforce to manage relationships retention and health
- 9Travel 25-50% including overnight trips
- 10Maintain excellent executive presence and influence decision making
- 11Analyze customer data and analytics to proactively address needs
Requirements8
- 15+ years building enterprise SaaS customer success accounts
- 2Proven experience managing 30–50 enterprise accounts
- 3Strong executive presence and communication skills
- 4Bachelor's degree in related field or equivalent experience
- 5Demonstrated ability to manage similar sized portfolios and drive net retention
- 6Experience with generative AI tools and prompt engineering
- 7Prior experience in healthcare technology especially Medicaid programs preferred
- 8Ability to work independently in fast‑paced environment
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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