Technical Account Manager, Control Center at Everbridge
Overview
Own deployment and adoption of Everbridge Control Center for government and enterprise clients. Lead technical consultancy, design, configuration, and training to ensure mission readiness and system availability at scale. Collaborate with customer teams and Everbridge stakeholders to influence roadmaps and improve the overall experience.
What You'll Do7
- 1Drive deployment planning and rapid issue resolution to minimize downtime and ensure uninterrupted operational performance
- 2Lead scenario testing and drills to strengthen operator readiness and resilience for critical events
- 3Translate operational feedback into actionable inputs for product and engineering to influence roadmap priorities
- 4Accelerate integration success by refining customer requirements into mission-aligned specifications
- 5Deliver transparent KPI reporting and weekly status updates to enable cross-functional alignment and measurable improvement
- 6Establish governance models aligning SERCO Navy stakeholders and Everbridge leadership to improve communication and execution
- 7Act as voice of the customer to identify potential product enhancements and engineering actions
Requirements10
- 18-10 years of experience in emergency or risk management in a technical capacity
- 23+ years in a customer-facing support or consulting role with strong communication skills
- 3Strong technical skills including programming and or system administration
- 4Working knowledge of internet-hosted applications and highly available architectures
- 5Strong knowledge of database architectures and Microsoft SQL Server
- 6Familiarity with DoD risk management frameworks and DoD cybersecurity requests such as STIGs and RMF
- 7Experience with classified or air-gapped environments and Navy operational workflows
- 8Ability to travel locally and support onsite as needed
- 9Bachelor's degree in business, CS, or related field or equivalent experience
- 10Passion for cross-functional collaboration and customer advocacy
Salary Insight
Salary not disclosed in listing
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
ajax
VerifiedTechnical Account Manager North East
Ajax Systems seeks a Technical Account Manager based in New York offering leadership across multiple global markets. This role drives account ownership and scaling while shaping our resilient brand identity. The ideal candidate thrives in fast-paced environments and demonstrates strategic growth mindset.
Everforth ECS
VerifiedSenior Project Manager Everforth ECS
Lead integration of cloud infrastructure and emerging technology initiatives for a Department of War customer. Manage concurrent technical projects reporting to the Chief Architect. Operate in a multidisciplinary environment spanning government stakeholders, engineering teams, and vendors. Deliver unique capabilities through cross-functional coordination.
Belcan, LLC
VerifiedCybersecurity Operations & Communications Lead
Own the security operations and communications strategy for a global enterprise, coordinating incident response across SIEM, SOAR, and EDR platforms. You lead a team of analysts, manage threat intelligence feeds, and craft executive-level briefings. This role sits at the intersection of technical operations and stakeholder communication, reporting directly to the CISO. You will drive the adoption of MITRE ATT&CK framework and NIST guidelines, shaping the organization's cyber resilience.
Actalent
VerifiedSystems Engineer, MBSE & Risk Management
Lead the capture analysis and design of intricate systems and sub systems at scale using MBSE practices Drive requirements development verification and stakeholder engagement in a collaborative rigorous environment Own the lifecycle from design to verification and support bids and proposals Stand out with a cross functional team and access to senior leadership and engineering leadership
Northrop Grumman
VerifiedStaff C2E Software Architect Northrop Grumman
Design and field deploy multi level systems spanning cloud edge and government furnished hardware/software. Own end to end architecture for cross domain and multi level security solutions. Guide cloud migration to Microsoft Azure. Lead technical teams through concept development integration and operational sustainment.
SPAHR SOLUTIONS GROUP LLC
VerifiedCybersecurity Protect Analyst
Lead technical cybersecurity liaison for subscriber organizations delivering advanced guidance on resolving complex security posture issues and patching delays. Serve as primary auditor for Data Element Dictionary governance overseeing validation rules for identity-attributed network and object-access events. Manage vulnerability tracking and KEV mitigation leveraging CVE NVD CVSS and CWE classifications. Conduct vulnerability assessments using ACAS and other enterprise scanning tools to provide prioritized remediation steps.