Team Leader, Specialty Coffee & Customer Service
Overview
You will own daily operations at La La Land Kind Cafe, directing shift workflow and leading a team of 5-10 members in a high-volume specialty coffee environment. You will supervise service standards, coach performance, and ensure compliance with Food Handler certification and safety protocols. You will partner with management to optimize scheduling and inventory, while championing a culture of kindness and inclusivity. This role offers direct growth into Store Manager and Area Leader tracks.
What You'll Do8
- 1Oversee shift operations, assigning tasks and coordinating team members to maintain service flow during peak hours.
- 2Coach team members on service standards, providing real-time feedback to improve order accuracy and guest engagement.
- 3Resolve customer concerns on the floor, turning complaints into loyalty-building moments with Point of Sale systems.
- 4Audit compliance with Sanitation regulations, ensuring food safety and cleanliness checklists are completed each shift.
- 5Own inventory receiving and stock rotation, using Inventory Management software to track par levels and reduce waste.
- 6Train new hires on drink recipes, Espresso Machine operation, and brand values during their first week.
- 7Complete shift close cash reconciliation and sales reports, entering data into Microsoft Excel for management review.
- 8Lead daily pre-shift huddles, communicating goals and recognizing team wins to drive engagement.
Requirements8
- 12+ years in a supervisory role managing teams of 3+ in QSR or Specialty Coffee environments.
- 2Food Handler certification required, with ServSafe preferred.
- 3Proven ability to lift 25 pounds and stand for 8-hour shifts without restriction.
- 4Flexible availability across weekends, holidays, and opening/closing shifts.
- 51+ years operating POS systems and cash handling procedures.
- 6Strong conflict resolution skills with a track record of de-escalating customer issues.
- 7Working knowledge of Sanitation guidelines and OSHA safety standards.
- 8High school diploma or equivalent; Associate's degree in hospitality or business a plus.
Salary Insight
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