Store Lead, Specialty Coffee Retail
Overview
As Store Lead at Seattle Coffee Gear, you own daily store operations and sales performance, serving as Manager on Duty for a high-touch coffee retail experience. You support the Store Manager by leading a customer-focused team to hit revenue goals and uphold the #bestincenter service standard. You coach associates, manage inventory, and resolve customer issues. This role suits a hands-on retail leader passionate about coffee and community, with part-time hours and growth potential.
What You'll Do9
- 1Own the sales floor as Manager on Duty, directing daily operations and coaching associates on performance and customer engagement.
- 2Coach associates in-the-moment on sales techniques and service standards, using feedback to lift conversion and satisfaction.
- 3Train new hires on product knowledge, POS workflows, and SCG policies, ensuring consistent execution of SOPs.
- 4Drive sales by engaging customers with tailored coffee solutions and motivating the team to meet individual and store goals.
- 5Resolve customer concerns immediately, turning issues into loyalty and repeat visits.
- 6Maintain merchandise stock levels, visual standards, and cleanliness by directing associates and completing inventory cycles.
- 7Process receiving, MOS, and RAR transactions accurately, following wage and hour laws and timekeeping policy.
- 8Stay current on coffee products and training to model expertise and inspire customer confidence.
- 9Flex to cover shifts, including nights, weekends, and holidays, within a 20-25 hour workweek.
Requirements8
- 11 year of retail management experience, preferably in specialty or coffee retail.
- 221+ years of age at time of employment.
- 3Proven leadership skills to inspire, develop, and retain a high-performing team.
- 4Strong communication, problem-solving, and decision-making abilities.
- 5Proficiency in Microsoft Office and retail management systems preferred.
- 6Passion for community engagement and delivering exceptional customer experiences.
- 7Ability to stand for 4 hours at a time and lift up to 50 lbs.
- 8Flexible schedule including nights, weekends, and holidays.
Salary Insight
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