Team Lead Telecare at VITAS Healthcare Phoenix AZ
Overview
VITAS Healthcare seeks a Team Lead Telecare professional to lead and develop telecare teams ensuring timely patient care. The role involves supervising daily operations monitoring call volumes and maintaining data integrity while collaborating with senior leadership. This position emphasizes operational excellence and aligns with VITAS mission and culture.
What You'll Do11
- 1Build and design telecare systems using Python and AWS
- 2Lead teams adhering to compliance and quality standards
- 3Monitor daily activities at the Care Connection Center
- 4Supervise inbound calls and referrals to meet service level targets
- 5Utilize development tools to enhance performance
- 6Support orientation and training programs for new hires
- 7Analyze data to improve processes and identify efficiencies
- 8Collaborate with clinical and administrative teams on patient care initiatives
- 9Manage on-call responsibilities and schedule coverage
- 10Ensure accurate VX data integrity for billable records
- 11Drive continuous improvement through feedback and analytics
Requirements11
- 15+ years supervising operations in a 24/7 environment
- 2Call Center management experience preferred
- 3Expertise in React and Kubernetes
- 43-5 seasons of relevant experience
- 5Strong organizational skills and ability to handle multiple responsibilities
- 6Proven ability to mentor and develop talent
- 7Familiarity with Spark and Airflow for ETL pipelines
- 8Experience with BCBA certification
- 9Bachelor’s degree required
- 10Commitment to weekend and holiday work
- 11Ability to work independently and lead cross-functional initiatives
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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