Support Specialist, ServiceNow HRSD & HR Service Delivery
Overview
You will own the HR service delivery support for a large enterprise client in Santa Clara, CA, covering 8-10 years of HR experience and ServiceNow HRSD implementation. You will work within a dedicated team to resolve complex HR cases, optimize workflows, and ensure seamless employee experiences. This contract role offers $65hr - $70hr and focuses on driving ServiceNow HRSD maturity. Your expertise will bridge HR operations and technology to deliver measurable improvements.
What You'll Do8
- 1Design and configure ServiceNow HRSD workflows to automate HR case management and employee self-service.
- 2Build and maintain HR service delivery dashboards in ServiceNow to track case volumes, SLA adherence, and resolution rates.
- 3Lead the integration of ServiceNow HRSD with HRIS systems to ensure data accuracy and real-time updates.
- 4Drive root cause analysis on recurring HR cases, implementing fixes in ServiceNow to reduce ticket volume.
- 5Own the HR knowledge base within ServiceNow, curating content and ensuring agents find answers fast.
- 6Scale service delivery processes across multiple HR functional areas, using ServiceNow to standardize handling.
- 7Debug and resolve ServiceNow configuration issues, coordinating with technical teams for escalations.
- 8Ship training materials and playbooks for HR agents on ServiceNow best practices.
Requirements7
- 14+ years implementing or working with ServiceNow HRSD.
- 28-10 years of HR experience, with strong knowledge of HR service delivery models.
- 3Bachelor s degree in Human Resources, Business, Information Systems, or related field.
- 45+ years in a support role handling HR case management.
- 5Proven track record of configuring ServiceNow workflows and reporting.
- 6Ability to lead cross-functional sessions to gather requirements and drive adoption.
- 7Experience with SLA management and incident prioritization in ServiceNow.
Salary Insight
Salary not disclosed in listing
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