People Hub Specialist II, HR Shared Services
Overview
You will own advanced support for teammates and leaders in the People Hub, resolving complex People Services and Learning & Development inquiries. You handle escalations from Tier 1 and direct requests from leadership, ensuring a seamless teammate experience. Your work directly impacts operational efficiency and employee satisfaction across the Village. This contract role offers hands-on exposure to HR systems and cross-functional collaboration.
What You'll Do6
- 1Resolve complex People Services and Learning & Development inquiries from teammates and leaders, escalating from Tier 1 or direct leadership requests.
- 2Own the full lifecycle of escalated cases, from intake to resolution, documenting actions in the HR case management system.
- 3Partner with Tier 1 teammates to identify trends and recommend improvements to reduce repeat inquiries.
- 4Deliver advanced support for HR processes, including benefits, payroll, and policy interpretation, ensuring accuracy and compliance.
- 5Communicate resolutions clearly to stakeholders, providing guidance on HR policies and procedures.
- 6Collaborate with cross-functional teams to address systemic issues and enhance the teammate experience.
Requirements5
- 12+ years in HR shared services or a related support role, handling Tier 2 or advanced inquiries.
- 2Experience with HR case management tools and ServiceNow or similar platforms.
- 3Strong knowledge of HR policies, benefits administration, and payroll processes.
- 4Proficiency in Microsoft Office (Excel, Word, Outlook) and HRIS systems.
- 5Excellent written and verbal communication skills for executive-level interactions.
Salary Insight
Salary not disclosed in listing
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