Supply Chain Customer Service Representative at KCE Logistics Inc
Overview
KCE Logistics seeks a dynamic Supply Chain Customer Service Representative to drive seamless order fulfillment and customer satisfaction. This full-time role operates in Miami FL and requires strong communication skills, proficiency with logistics software, and a collaborative mindset. Candidates should thrive in fast-paced environments and enjoy contributing to innovative solutions.
What You'll Do11
- 1Manage incoming customer inquiries via phone email and live chat handling order status requests and issue resolution
- 2Process orders accurately and efficiently overseeing timely fulfillment and shipment
- 3Receive and confirm sales orders ensuring accuracy of purchase order details
- 4Coordinate with warehouse team to prioritize and send work orders meeting cut-off times
- 5Collaborate with warehouse and logistics teams to schedule order processing and shipments
- 6Address customer concerns promptly resolving complaints to ensure satisfaction
- 7Maintain meticulous records of customer interactions transactions and inquiries
- 8Proactively update customers on order status delays and pertinent updates
- 9Liaise with sales team to ensure smooth order processing and address any issues
- 10Identify opportunities for process improvement and contribute to enhancing customer service procedures
- 11Stay abreast of product knowledge company policies and industry trends to provide accurate information
Requirements12
- 1High school diploma or equivalent bachelor's degree preferred
- 2Previous experience in customer service fulfillment or e-commerce
- 3Exceptional verbal and written communication skills
- 4Strong interpersonal skills adept at collaborating with customers and internal teams
- 5Proficiency in customer service software order management systems and Microsoft Office Suite
- 6Ability to multitask and prioritize in a fast-paced environment
- 7Detail-oriented with focus on accuracy and efficiency
- 8Proactive problem-solving abilities
- 9Flexibility to adapt to changing priorities and work schedules including weekends
- 10Commitment to delivering exceptional customer service
- 11Fluency in Spanish or Portuguese preferred
- 12Experience in freight forwarding fulfillment or e-commerce advantageous
Salary Insight
$44 - $48k per year
Location
Required Skills
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