Bilingual Logistic CSR, Plastics & Logistics
Overview
You will own customer support for a Houston, Texas plastics and logistics company, handling inquiries and complaints across multiple channels. Reporting to the operations team, you'll troubleshoot product issues and maintain accurate records. 5+ years of experience in logistics or plastics is required, along with fluency in Spanish and English. This role offers a direct impact on client retention and daily operations.
What You'll Do7
- 1Resolve customer inquiries and complaints via phone and email, escalating complex cases to operations
- 2Provide detailed information on inventory status, shipment tracking, and delivery schedules
- 3Diagnose product issues and coordinate with warehouse teams to implement solutions within 48 hours
- 4Update customer records in CRM systems after each interaction, ensuring data accuracy
- 5Build and maintain a knowledge base of current plastics and logistics procedures
- 6Collaborate with sales and dispatch to align on client expectations and service levels
- 7Identify recurring issues and propose process improvements to reduce repeat contacts
Requirements7
- 15+ years in customer service, sales, or related fields
- 23+ years in logistics or plastics industry
- 3Fluent in Spanish and English, written and verbal
- 4Proven ability to build rapport with clients and internal teams
- 5Track record of prioritizing and multitasking in a fast-paced environment (avoid, but okay)
- 6Professional demeanor with strong problem-solving skills
- 7Proficient with Microsoft Office and CRM systems
Salary Insight
$35 - $40k per year
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
Lotus Executives
VerifiedCustomer Service Representative, Bilingual Support
You own the customer experience for a high-volume retail brand in Dallas, TX. You answer calls and emails, resolve complaints, and spot upsell chances. You work with a support team that shares a single CRM and tracks every interaction. This role stands out for its clear growth path into senior support or team lead roles, plus full benefits from day one.
Insight Global
VerifiedBilingual Customer Service Rep, Spanish & English
Own daily store operations for a Fortune 500 logistics hub in San Diego, handling 1-2 client shipments per hour. As the sole associate on shift, you will open and close the location, log packages accurately, and create shipment labels. Spanish and English fluency are essential for serving diverse customers. You'll join a supportive team focused on operational excellence, with clear paths into operations, finance, or marketing. This role offers immediate impact and growth potential within a major company.
Transportation Company
VerifiedTransportation CSR, Drayage & Intermodal
You will own customer accounts and coordinate shipments from pickup to delivery in a high-volume logistics environment. You'll work with Dispatch, drivers, warehouses, Port Houston, and rail terminals to ensure on-time performance. This role is the bridge between customers and operations, so you'll solve issues in real time. You'll use VI Software for tracking and documentation. Your work directly impacts customer retention and operational efficiency.
Approved Hr
VerifiedRecruiter, Bilingual Staffing & Light Industrial
You will own the full-cycle recruitment process for light industrial and skilled labor roles, from sourcing to onboarding, in a high-volume staffing environment. You will manage a pipeline of candidates for warehouse, analyst, and call center positions, collaborating with department managers to define hiring needs. You will also handle customer queries and complaints, processing orders and modifications across multiple channels. This role demands calm under pressure and fluency in English and Spanish, with the ability to fill positions quickly. You will promote the company's reputation as a top employer, ensuring a seamless candidate experience from first contact to first day.
M&M Staffing
VerifiedBilingual Administrative Coordinator Logistics Support
The role owns documentation and coordination for shipments and orders while supporting logistics operations in a fast-paced environment. This full-time position offers competitive pay and opportunities to train candidates with strong administrative backgrounds.
Rally, Inc.
VerifiedBilingual Inside Sales Rep, Customer Service
You will own the full customer experience for Rally, Inc., a Houston-based medical supply distributor with 35+ years in the industry. You will handle inbound calls and emails, process orders, resolve issues, and build long-term relationships with healthcare clients. Working on-site with a close-knit team, you'll partner with warehouse, procurement, and vendors to ensure timely delivery and accuracy. This role stands out for its dual focus on service and sales, with clear paths to grow into account management.